Support — GreenCard Tracker

How can we help?

We're here to assist you with any questions about GreenCard Tracker. Browse the topics below or reach out to our team directly.

For account issues or any problem not covered below, email us directly.

How do I add a USCIS case number?
Open the app, tap the + button on the home screen, and enter your receipt number (e.g. IOE0000000000).
How often is my case status updated?
GreenCard Tracker polls USCIS every few hours. You'll receive a push notification and/or email as soon as a change is detected.
Can I track more than one case?
Yes. You can add multiple receipt numbers — ideal for tracking your whole family's cases in one place.
I stopped receiving notifications. What should I do?
Check that notifications are enabled for GreenCard Tracker in your device's Settings app. Also verify your email address in the app under Settings → Account.
My case status looks different from the USCIS website.
There may be a short delay between a USCIS update and our next polling cycle. Pull to refresh inside the app to trigger an immediate check.

To permanently delete your account, open the app and go to Settings → Delete account.

All personal data will be permanently removed within 7 days.

We collect only the data necessary to monitor your USCIS cases and deliver notifications. We never sell your personal information to third parties.

By using GreenCard Tracker you agree to our Terms of Use, which govern access to all Mitis systems and services.